Service delivery, cancellation, and refunds

Autenix sells access to Autenix Compliance, cloud-based compliance software, on a subscription basis. A subscription grants your organisation the right to use the plan you selected, at the usage limits published for that plan, for as long as the subscription is active.

Nothing physical is shipped. There is no delivery address, no shipping cost, and no delivery window.

Free plans, where offered, do not require a payment method and none is requested.

Paid plans are arranged directly with our team. Once we have agreed the plan and issued your order confirmation, access is provisioned for your organisation and you are invoiced. If access has not been provisioned within one business day of a confirmed order, email [email protected] and we will fix it or cancel the invoice.

Paid onboarding, configuration, and training, where separately agreed, are delivered on the schedule set out in the written order for that work.

Plan prices are published on our pricing page. The price we confirm in writing when you order is the price you pay for that period.

Currency. All invoices are issued and payable in euro (EUR). Any US dollar amount shown on this site is an approximate conversion for reference only; the amount due is the euro amount on the invoice, and your bank may apply its own conversion rate and transfer fees.

Prices are exclusive of any value added tax, sales tax or equivalent, which is added to your invoice where applicable based on the billing details you provide.

How paid plans are bought. Autenix does not currently accept card payments online. Paid plans are arranged with our team and settled by bank transfer against an invoice. To get a quote or start a paid plan, email [email protected].

Paid subscriptions are invoiced in advance for the agreed period, normally monthly. The period begins when your order is confirmed.

We do not store a payment method and cannot charge you automatically. Each period is invoiced separately and continues only when that invoice is paid. Nothing is taken from a card or bank account without you actively paying an invoice.

Your current plan and its limits are confirmed in your order and on your invoice.

Price changes. We may change plan prices. If a change affects your subscription we will tell you by email at least 30 days before it takes effect, and it will only apply from your next renewal date. If you do not accept the new price, cancel before that date and you will not be charged it.

Unpaid invoices. If an invoice is unpaid past its due date we will email you. If it remains unpaid 14 days after that, we may suspend access to paid features. Your data is retained during suspension and access is restored as soon as the invoice is settled.

Free plans. Each platform offers a free plan with reduced limits. Free plans do not require a payment method, do not expire, and never convert into a paid plan automatically. You will only ever be charged after you explicitly choose a paid plan and confirm the price.

Trials and discounts. Where we offer a trial of a paid plan, a promotional price, or a startup discount, the exact terms — length, price during and after the promotional period, and the date the standard price begins — are stated in writing at the point you accept the offer. If a trial requires a payment method, we will tell you the date and amount of the first charge before you enter it, and we will email you at least 3 days before that charge is taken.

Promotional pricing applies to the subscription it was granted on and is not transferable between plans or organisations.

To cancel a paid subscription, email [email protected] from an address on the account. There is no notice period and no cancellation fee, and we treat the date you email us as the cancellation date.

Because each period is invoiced separately, cancelling simply means no further invoice is issued. You keep access to the paid features for the remainder of the period already invoiced and paid. At the end of it the organisation moves to the free plan for that platform.

Free plans need no cancellation. They cost nothing and you can stop using them, or ask us to delete the account, at any time.

Your data. Cancelling does not delete your data. You can export it at any time while the account exists. After the subscription ends we retain your data for 90 days so you can return or export it, after which it is deleted. You can ask us to delete it sooner by emailing [email protected].

First invoice: 14 days. If you are not satisfied with a paid plan, email [email protected] within 14 days of your first invoice on that plan and we will refund it in full. You do not need to give a reason. The refund is returned by bank transfer to the account the payment came from, normally within 5 to 10 business days.

Later periods are not refundable. After the first 14 days, an invoice already paid is not refunded, including for a period that is only partly used. Cancelling stops the next invoice; it does not reverse the last one. We do not pro-rate.

We refund regardless of the above when:

• you were invoiced after cancelling, or invoiced twice for the same period;
• access was never provisioned, or the platform was unavailable for a prolonged period within a billing month;
• the charge was not authorised by anyone at your organisation;
• a refund is required by applicable law.

Nothing in this policy limits any statutory right you may have that cannot be excluded by contract.

Before you contact your bank. If a charge looks wrong, email [email protected] first. We answer within one business day and can usually resolve it the same day — faster than a card dispute, which takes weeks and locks the funds while it runs.

Autenix does not currently accept card payments online and does not collect, process or store payment card details of any kind. Paid subscriptions are arranged directly with our team and invoiced. All pages on this site are served over HTTPS with TLS encryption.

Because we invoice rather than take card payments, the only financial details we hold about you are the billing contact and company details you give us for the invoice, plus the bank reference of a payment you have made.

How we handle the rest of your personal data is described in our Privacy Policy.

Autenix is sold to organisations, not to consumers, and is available in most countries. Because Autenix, LLC is incorporated in the United States, we cannot provide the service to customers in countries or territories subject to comprehensive United States sanctions, or to any person or entity on a applicable restricted-party list.

By subscribing you confirm that neither your organisation nor anyone using the account on its behalf is subject to those restrictions. If we discover otherwise we will terminate the subscription and refund any period paid for but not delivered.

Autenix Compliance provides software that helps you manage a compliance programme. It does not provide legal, audit, or accounting advice, and using it does not by itself make an organisation compliant with any framework or certify it under one.

Billing, cancellation, and refund questions go to [email protected]. Anything else, including technical problems, goes to [email protected]. You can also call +383 49 987 005.

We are open Monday to Friday, 09:00–17:00 Central European Time and answer email within one business day.

Autenix, LLC
[TODO_ATLAS: registered agent street address]
Wilmington, DE [TODO_ATLAS: ZIP]
United States